Terms of Service

Please read these Terms of Service ("Terms", "Agreement") carefully before using the documentodeconducir website located at documentodeconducir.org (the "Website") or engaging our services.

By accessing or using our Website, or by contacting us via WhatsApp, email, or any other communication channel, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Website or services.

1. Acceptance of Terms

By using this Website or our services, you confirm that:

• You are at least 18 years of age or have the consent of a parent or legal guardian
• You have read, understood, and agree to be bound by these Terms
• You have read and agree to our Privacy Policy, which is incorporated into these Terms by reference
• Any information you provide to us is accurate, current, and complete

2. Our Services

documentodeconducir provides professional assistance services related to:

• Driving licence guidance and administrative support in Spain, Germany, Sweden, and Austria
• Residence permit guidance and documentation support in Spain and Germany
• Spanish passport information and guidance
• Spanish national identity card (DNI) information and guidance
• General document-related advisory services

2.1 Nature of Our Services

Our services include guidance, consultation, documentation support, and administrative assistance. We work with authorised partners, registered driving schools, and experienced professionals across the countries we serve. Our goal is to simplify the process of obtaining official documents and licences in a fast, reliable, and professional manner.

2.2 Service Availability

We are available 7 days a week. Response times via WhatsApp are typically within minutes. Service delivery timelines are communicated clearly upon commencement of each service engagement. The advertised 5-day delivery timeline applies to standard service requests under normal circumstances.

3. Eligibility

Our services are available to individuals who:

• Are 18 years of age or older
• Are legally entitled to apply for the document or licence in question under applicable national law
• Provide accurate personal information required to process their request
• Agree to cooperate fully with our team and any authorised partners throughout the process

We reserve the right to refuse service to anyone who does not meet our eligibility criteria or who we determine is attempting to use our services for unlawful purposes.

4. Use of the Website

4.1 Permitted Use

You may use this Website for personal, non-commercial purposes to learn about our services, read our content, and contact us. You agree to use the Website only in a manner that complies with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Use the Website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Use any automated tools, scrapers, or bots to collect information from the Website
• Submit false, misleading, or fraudulent information through our contact form or any other channel
• Interfere with or disrupt the integrity or performance of the Website
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission

5. Service Process and Client Responsibilities

5.1 Service Initiation

Services commence when you contact us via WhatsApp or our contact form and we confirm acceptance of your request. A service agreement will be established through our communication channel, outlining the specific service, timeline, and any applicable fees.

5.2 Client Responsibilities

You agree to:

• Provide accurate, truthful, and complete personal information as requested
• Cooperate promptly with our team and respond to requests for information or documentation
• Not provide false identity documents or misrepresent your identity or eligibility
• Inform us immediately of any changes to your personal circumstances that may affect the service
• Comply with all requirements of the relevant national licensing authority

5.3 Delivery Timeline

The 5-day delivery timeline is an estimate based on standard processing conditions. Actual delivery times may vary depending on factors outside our control, including third-party administrative processes, public holidays, and the completeness and accuracy of information provided by the client. We will communicate any delays promptly.

6. Payments and Refunds

6.1 Fees

Service fees are communicated individually upon enquiry and confirmed before commencement of service. All fees are quoted inclusive of applicable taxes where required by law.

6.2 Payment Terms

Payment terms and methods are agreed upon individually with each client prior to service commencement. We reserve the right to require partial or full payment in advance.

6.3 Refund Policy

Refund eligibility is assessed on a case-by-case basis and is subject to the specific circumstances of each service engagement. Where a service cannot be completed due to factors within our control, we will work with you to reach a fair resolution. Please contact us directly at support@documentodeconducir.org to discuss any concerns.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, icons, images, and software, is the property of documentodeconducir or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute any content from this Website without prior written permission
• Use our brand name, logo, or trademarks without explicit authorisation
• Create derivative works based on our Website content

8. Disclaimers

8.1 Accuracy of Information

The information provided on this Website is for general informational purposes only. While we strive to keep information accurate and up to date, we make no warranties or representations, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained on the Website.

8.2 No Legal Advice

The content on this Website does not constitute legal advice. If you require legal advice regarding your specific situation, we recommend consulting a qualified legal professional.

8.3 Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Limitation of Liability

To the fullest extent permitted by applicable law, documentodeconducir and its team members, partners, and representatives shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or services
• Any loss of data, revenue, profits, or business opportunities
• Any decisions made based on information obtained from our Website
• Delays or failures in service delivery caused by factors outside our reasonable control, including actions of national licensing authorities, third-party partners, or force majeure events

Our total liability for any claim arising in connection with our services shall not exceed the amount you paid us for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless documentodeconducir and its team, partners, and representatives from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from:

• Your violation of these Terms
• Your violation of any applicable law or regulation
• The provision of false or misleading information to us
• Any misuse of the documents or licences obtained through our services

11. Termination

We reserve the right to terminate or suspend your access to our Website and services at our sole discretion, without notice, for conduct that we believe:

• Violates these Terms or any applicable law
• Is harmful to other users, third parties, or our business interests
• Involves the provision of fraudulent, false, or misleading information

Upon termination of a service engagement, provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property, disclaimers, limitation of liability, and indemnification provisions.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Spain.

Before initiating formal legal proceedings, we encourage you to contact us first to attempt to resolve any dispute amicably. We are committed to fair and transparent resolution of any concerns.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last updated" date at the top of this page and, where appropriate, providing more prominent notice. Your continued use of the Website or our services after any changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@documentodeconducir.org
• WhatsApp: +34 613 64 44 10