Privacy Policy
Last updated: January 1, 2025
Table of Contents
This Privacy Policy describes how documentodeconducir ("we", "us", "our") collects, uses, and protects your personal data when you visit our website at documentodeconducir.org (the "Website") or contact us through WhatsApp, email, or our contact form.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and Spanish data protection legislation.
1. Who We Are
documentodeconducir is a professional document and driving licence assistance service operating across Spain, Germany, Sweden, and Austria. We help individuals obtain registered driving licences, residence permits, and other official documents.
Contact: support@documentodeconducir.org
WhatsApp: +34 613 64 44 10
2. Data We Collect
We collect personal data only when you voluntarily provide it to us. The categories of data we may collect include:
2.1 Data You Provide Directly
- Full name — provided via the contact form or WhatsApp
- Email address — provided via the contact form
- Phone number — provided optionally via the contact form or WhatsApp
- Country of residence — provided via the contact form
- Licence category of interest — selected via the contact form
- Message content — any information you share in your enquiry
- WhatsApp messages — conversation history when you contact us via WhatsApp
2.2 Automatically Collected Data
- IP address — collected automatically by our hosting provider (DreamHost)
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Language preference — stored in a cookie on your device
2.3 Cookie Data
We use a single functional cookie named cs_language to remember your language preference. This cookie does not track you across websites and contains no personal identification information. See Section 8 for full cookie details.
3. How We Use Your Data
We use the personal data you provide for the following purposes:
- To respond to your enquiry and provide the information or services you requested
- To process your request for driving licence or document assistance
- To communicate with you about the status of your request
- To send you relevant information about our services (only if you have consented)
- To improve our Website and services
- To comply with legal obligations
- To detect and prevent fraudulent activity
We do not use your personal data for automated decision-making or profiling. All enquiries are handled personally by our team.
4. Legal Basis for Processing
Under GDPR, we process your personal data on the following legal bases:
- Contractual necessity (Article 6(1)(b) GDPR) — processing your enquiry and fulfilling our service agreement
- Legitimate interests (Article 6(1)(f) GDPR) — improving our services and maintaining business communications
- Legal obligation (Article 6(1)(c) GDPR) — complying with applicable laws and regulations
- Consent (Article 6(1)(a) GDPR) — for any optional communications or marketing, where you have explicitly opted in
5. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:
- Service partners — driving schools and authorised partners involved in processing your specific request, only to the extent necessary to fulfil the service
- Hosting provider — DreamHost, LLC, our website hosting provider, which stores website data on our behalf. DreamHost is bound by its own privacy policy and data processing agreements
- WhatsApp (Meta Platforms) — if you contact us via WhatsApp, your messages are processed by WhatsApp Inc. in accordance with WhatsApp's own privacy policy
- Legal requirements — if required by law, court order, or regulatory authority
All third-party service providers are contractually bound to protect your data and may only use it for the specific purposes for which it was shared.
6. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law:
- Contact form submissions — retained for 12 months from the date of submission, unless an active service relationship exists
- Email correspondence — retained for 24 months from the last communication
- WhatsApp conversations — subject to WhatsApp's own retention policies; our operational records are retained for 12 months
- Website access logs — retained by our hosting provider for up to 30 days
When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under GDPR and applicable Spanish data protection law, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may request correction of inaccurate or incomplete data
- Right to erasure ("right to be forgotten") — you may request deletion of your personal data where there is no legitimate reason for us to continue processing it
- Right to restriction of processing — you may request that we restrict the processing of your data in certain circumstances
- Right to data portability — you may request that we transfer your data to another organisation or directly to you in a structured, machine-readable format
- Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at support@documentodeconducir.org. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish data protection authority (AEPD) at www.aepd.es.
8. Cookies
Our Website uses minimal cookies. We do not use advertising cookies, tracking cookies, or third-party analytics cookies.
8.1 Cookies We Use
- cs_language — This is a strictly necessary functional cookie that stores your language preference (English, Spanish, German, Austrian German, or Swedish). It expires after 365 days. It does not contain any personal identification information and does not track your activity across other websites.
8.2 Third-Party Cookies
If you click on social media links (TikTok, Facebook) or WhatsApp links on our Website, those platforms may set their own cookies. These are governed by the respective platform's privacy and cookie policies. We have no control over third-party cookies.
8.3 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling the language preference cookie may affect your experience on our Website. For guidance on managing cookies, visit www.allaboutcookies.org.
9. Third-Party Services
Our Website may contain links to third-party websites including social media platforms and WhatsApp. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party services you visit.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our Website
- Secure hosting with DreamHost, which maintains industry-standard security practices
- Limited access to personal data on a need-to-know basis within our team
- Regular review of our data processing and security practices
Please be aware that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. International Data Transfers
Our primary operations are based within the European Union. Some data may be processed or stored outside the EU/EEA by our service providers (for example, DreamHost operates servers in the United States). Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.
12. Minors
Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from individuals under 16. If you believe that a minor has submitted personal data through our Website, please contact us immediately at support@documentodeconducir.org and we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Where changes are material, we will take reasonable steps to notify you.
Your continued use of our Website after changes are posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your data rights, please contact us:
- Email: support@documentodeconducir.org
- WhatsApp: +34 613 64 44 10